Our promise to you: if something isn't right, we'll make it right. Here is how returns, refunds, and exchanges work at PAIZE.

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Return Window

If you are not completely happy with your purchase, you may request a return within 30 days of delivery.

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Eligibility

Items must be unused, in their original condition and packaging, with all tags attached.

For hygiene and safety reasons, certain items cannot be returned, including custom-made pieces.

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How to Start a Return

Email us at [support email address] with your order number and the reason for your return. Our team will confirm whether the item is eligible and send you return instructions.

Please do not ship items back before receiving our instructions, as unauthorized returns may not be accepted.

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Return Shipping

Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days, and may take longer depending on your bank.

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Damaged, Defective or Incorrect Items

Please contact us within 7 days of delivery with your order number and clear photographs of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

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Exchanges

We do not offer direct exchanges. To change an item, simply return the original under this policy and place a new order.

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Cancellations

Orders may be cancelled free of charge within 1 hour of purchase, while they are still being processed. Once an order has been dispatched, our return policy applies.

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Contact

Questions about a return or refund? Email us at [support email address].